From the Place to Buy to the Place to Be
FROM A PLACE TO BUY to the PLACE TO BE
Driving traffic, profitability, loyalty and growth through experiences
The six pillars that exceptional retail, hospitality and destinations were built on – Premise, Place, Product, Promotion, Price and People are being marginalized by the platform economy where the world is within the consumers’ reach of desire. Companies like Amazon, Skip, Uber, Airbnb and thousands of data-driven, algorithmic aficionados who ride smartphones and speakers into the consumer's wallet.
To counter retailers must shift from being a place to buy to become the place to be, steeped in experiences that their consumers and employees value.
In this inspiring keynote, Tony will show what we must do to counter these disrupters, stay relevant and give our consumers a reason to keep visiting your operation. He will draw upon case studies from around the world to build his case that values and experiences matter most. In doing so you give your employees a deeper sense of purpose and fulfilment.
Key takeaways:
Platform Economy - How these digital-based disruptors work based on three compelling consumer benefits.
How to counter these benefits by focusing on the right ‘Be’s’.
Why conventional segmentation - demographics, ethnicity, wealth are not the guidepost for the experiences that matter most to your consumer.
How to identify your Be's to attract and keep customers and employees.